I Need a Review on Sendlane and via Awebercom
What are Sendlane users saying about the software?
User Review Highlights
Ease-of-use
out of 5Client Support
out of 5Value for money
out of 5Functionality
out of 5-
"It's clear that this software was created by people who sympathise and care near effective electronic mail marketing for small to mid sized businesses."
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"Every time if there's an consequence, their team is ever on pinnacle of it. The breakdown of stats is very nice and we dearest how helpful they are when it comes to making certain our commitment is 100."
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"Afterward seeing their demo and their costs, it was an easy conclusion to change over. Saving thousands of dollars a month, just withal have all the same ease of employ and automation perks."
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"No where in the contract does it state that the manufactures and and any data that you are provided to navigate is out of date."
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"Not e'er that intuitive to apply. Software tin can be a flake confusing at times."
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"Form design is complicated and takes a lot of time. Pricing is besides high for users with low number of contacts."
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Showing 1 - 25 of 31 reviews
Verified reviewer
Company size: 2-x employees
Industry: Cyberspace
Time used: More two years
It's outstanding.
Their customer service is alwayssss there when I reach out. And help a ton. I retrieve that'due south a difference maker. Deliverability is great too.
Not any cons I can retrieve of actually. The bigger your lists gets the more it costs merely that's typical.
Hi Justin: Thank you for taking the fourth dimension to give a stellar review. Much appreciated. As always, delight do not hestitate to reach out if you need help with anything. Best, Sonya, VP Marketing
Company size: one employee
Time used: Less than ii years
Review Source: Capterra
Overall, my experience has been actually great and solid. Certain, I've had a issues hither or there or problem figuering out how to utilize the platform, only for the about part Sendlane is more polished than companies that take been around for years. Their customer service is the best I've seen. Sometimes they volition stay with me on the phone for an 60 minutes or two until the problem is resolved. They follow up, they ask detailed questions and they want to improve. I've literally had companies treat me as goose egg more than a dollar sign. Sendlane has ever fabricated me experience welcomed and I can tell they want me to grow my business. The [SENSITIVE CONTENT Hidden] has even taken time out of his solar day to make me feel welcomed. How many companies do that? Their interface needs some piece of work equally it's a piddling defoliation, but information technology has all the functions I demand. They allow me to run my business organization and automate it in a fashion I could never do on my own. And because of the tools and features it has allowed me to increase my income.
My favorite feature is how they allow me to automate my marketing message, followup and feedback with customers. Their platform allows me login, manage my customers and fifty-fifty create additional income through following up with them and offering them new products. I also beloved their customer service. I've been with other companies who act like I'chiliad part of the family only to never have my dorsum when I need. So far, everytime I've had whatever upshot, problem or even a question I'yard able to reach someone from Sendlane and get the assist I need.
My biggest compliant is the trivial things with a company that is growing. The occassional bug or certain features not acting how they should. Go on in listen, these are rare and non a huge business organisation. I also observe that their user interface is a little complicated. Information technology's cypher that I tin can't figure out, simply they could def improve in that area. I besides experience their noesis base could be updated more to reflect the unique means in which Sendlane operates compared to other similar services. This would salvage me alot of fourth dimension dealing with customer service. It's non a huge problem, but one of the things I wish they would improve and I'm sure they will with fourth dimension.
I was with Aweber for many, many years and loved them. E'er enjoyed their platform, although they were missing a lot of features. And one day, after years of being a client and even bringing them many customers they deactivated my account. They never reached out to me. Just a email that said my account was being deactivated. When asked they wouldn't tell me. Companies like that don't have my respect. They could accept reached out if there was an upshot or for any problem. Just they never did annihilation just take my coin and throw me away. Sendlane works with me, keeps me informed and would never get rid of me the mode Aweber did. Just because of it I'thou at present with Sendlane and couldn't exist happier.
Dear Reviewer: Give thanks you for taking time to review Sendlane. Nosotros appreciate your honesty very much. Am and then glad to read that you perceive our focus on customer success and the fact that nosotros value our relationship with our cusromers. Nosotros are aways improving the product and please do not hestitate to accomplish out to us if you have any suggestions for improvements. All-time, Sonya, VP Marketing
Company size: ane employee
Industry: Marketing and Ad
Fourth dimension used: Less than 12 months
Was adept till lately when I am now on probation. I paid the full twelvemonth
Easy to use and understand. I'm new and so I found it easy to use and sympathize
Didn't know that'southward clicks mattered that much
Hi Bruce! Give thanks you so much for taking the time to leave united states a review. We love to hear from our customers. I have received your feedback on the business relationship probation as well. Please accomplish out to support@sendlane.com to speak with our client success squad nearly your account issues. Besides, if you lot'd similar to discuss our chapter program further, please reach out to me at jhall@sendlane.com or (858) 774-6116. Best, John Hall, Strategic Partner Managing director
Company size: 2-10 employees
Industry: Consumer Goods
Time used: Less than two years
Review Source: Capterra
I'm a huge fan. They are constantly innovating and trying new things and making it better.
Their client service is height notch. I become a response quickly. The platform is super easy to utilize. The deliverability is dandy. TONS of ways to create emails and workflows TONS of ways to segment an audition They allow chapter marketing
Information technology'southward a ferrari. I feel like I'1000 nevertheless driving it like information technology'south a ford focus. There is then much that it can do, It tin can easily become overwhelming. Needs the power to track acquirement that workflows produce monthly instead of just overall. BUT, after talking with them, it's coming in the next 4 months. I wish it integrated with more softwares such every bit optimonk. They integrate with a lot, only there are a few apps I apply that would benefit from an integration.
Improve deliverability, better client service, piece of cake to use platform.
I wasn't happy with their customer service because it takes forever for them to become back to me. They as well kicked me off because I sent a content article about an chapter production that was literally just Sea Salt. BUT, since I labeled it as an affiliate email in their organization, they instantly banned me. And when I talked to them, they basically made it audio similar I was spamming which I clearly was not and in that location was nothing in their TOS at the time that said that I couldn't ship chapter emails. Later a couple weeks of fighting with them and climbing the chain, they finally permit me back on but it was also late and Sendlane won me over in spades by and so.
Hello Charles: Cheers for taking the time to write a stellar review. And, as well dandy suggestions on product improvement. Nosotros are very proud of our focus on customer success and really happy to hear that it has fabricated a difference to you. Best, Sonya, VP Marketing
Visitor size: 11-50 employees
Manufacture: Retail
Time used: Less than 12 months
Amazing!
-Ease of use -Client back up is astonishing -The possessor and staff are always super friendly
They just updated their toll and it kinda sucks, so that's the but place they lost points. It's still a great value, just not what it was.
Price at first, we stay for the top-notch support and ease of use
Bronto was mode more expensive and we never used all the features. Sendlane was just the perfect fit for what nosotros need.
Hi John, Thanks for your stellar review. We appreciate it very much. Yes, nosotros did increase prices recently, after 22 months of product development, to reverberate the new functionality and features. And, we are continuing to add value to the product. Best, Sonya Pelia, VP of Marketing at Sendlane
Chetan
Verified reviewer
Company size: ii-ten employees
Industry: Dress & Fashion
Time used: Less than 6 months
It was an astonishing experience with the Sendlane, and I accept used this tool to maximize my store revenue.
Sendlane is the nice electronic mail automation tool I take ever used. It has the prissy email sequence features mainly for Shopify, and has the rich accessibility.
Sendlane is mainly a complete software, and all-time for the Shopify stores, with the amazing sequence feasibility.
Sendlane is the nice Electronic mail Software equally comparing to others, as it'south has the rich features mainly for the Shopify stores, and highly targeted sequence parameters.
Sendlane is the best tool I have used in the email industry. It has the rich amazing features.
Company size: 2-10 employees
Time used: Less than 2 years
This is a very solid tool that's modernistic and oftentimes updated. It has all the basis features you would expect and a wide range of avant-garde automation features also, and then overall this is a very good tool It'due south widely used past cyberspace marketers and keeps getting improve. This makes information technology definitely worth trying.
What I like about Sendlane is that it'due south created past marketers for marketers. In that location are less restrictions than some of the traditional electronic mail marketing tools out there and some avant-garde automation features that you'll love when you lot get more than experienced. They know what the average marketer wants and have created a robust but modern tool. The user interface is intuitive and quite direct-forrad, which is what I like every bit I'thou usually spending a lot of time in my email marketing tools on a daily basis.
I'd similar to see more than email templates and more convenient means to create good looking forms that I tin can add to my own pages and sites without bug. Also would like to meet more than variation in the landing page templates that are included in the landing page tool Sendlane offers. Sendlane has grown a lot over the years and chose to focus on other things first (e-commerce for instance), but I feel these are the areas where it tin be improved. That being said, there are besides advantages of using Sendlane, like less restrictions and good automations.
Company size: 2-10 employees
Manufacture: Mechanical or Industrial Applied science
Fourth dimension used: More two years
Every event I've ever had has been quickly resolved with their wonderful support team.
Setting it up and get-go to brand templates for emails was adequately piece of cake. What I similar the most is the customer support. And I dearest the fact that they cover affiliate marketers without any worry of penalty.
At that place are a few features that have to exercise with calculation in graphics to emails that are a big clunky to piece of work with. But even though I wouldn't cull to practice things this way, there'south always a workaround.
Active Campaign shut me down in the center of a huge promo. I lost thousands of dollars. There was NO good reason, and they apologized and told me we "could work it out." NO Thank you!!
Hi Jeanne: Cheers for taking the time to write a great review for us. Nosotros appreciate all feedback. We are continuing to improve usability of our production continuously. Best, Sonya, VP Marketing
Company size: 1 employee
Manufacture: Instruction Management
Time used: More 2 years
Practiced, overall it's a solid product which offers the necessary features.
Easy and make clean user experience, neatless integration.
Form design is complicated and takes a lot of time. Pricing is likewise loftier for users with low number of contacts.
Good review by other users.
Hi Patrick, Thanks for your review. Nosotros appreciate it very much. If you exercise need any help or tips in getting campaigns prepare, do reach out to our Customer Sucess Squad. They will be happy to help. Nosotros did increase prices recently, after 22 months of product development, to reflect the new functionality and features. And, we are continuing to add value to the product. Happy to answer whatsoever questions y'all might have on this. Best, Sonya Pelia VP of Marketing at Sendlane
Visitor size: 1 employee
Industry: Consumer Services
Time used: More than than two years
Daily broadcasts
Relatively easy to use overall given my experience.
Cost - I accept to pay for 5000 minimum subscribers
How-do-you-do Antanas! Thanks so much for taking the fourth dimension to go out Sendlane a review. We are happy to hear that you've plant the Sendlane platform easy to utilise and saves y'all time to focus on other marketing efforts! I accept received your feedback on the pricing every bit well; If you lot'd like to discuss the pricing further, please accomplish out to me at jhall@sendlane.com or (858) 774-6116. Best, John Hall, Strategic Partner Director
Company size: ii-10 employees
Industry: Marketing and Advertising
Time used: More than 2 years
Review Source: Capterra
Epic. They are consistently releasing new features, the UI is simple and intuitive, the delivery is corking, the client service is nifty.
We have used Sendlane for over 2 years and the experience has been a chip peachy. The sendlane platform has from day 1 been intuitively easy to employ and segmenting not active subscribers has been incredibly easy - something which for me is a very important feature. Sendlane have actually helped me become a BETTER marketeer. Unlike other ESPs who ofttimes close accounts for the smallest of issues. Sendlane actually take the time out to personally reach out and endeavour and resolve the event and offering advise and manufacture knowledge on how to amend your marketing. They have helped me to refine my skills and helped our squad become better at automations, segmentation and re-create writers.
when they moved from legacy to their 2.0 version just that was a one off and was worth the annoyance.
Hi Alexandar, Thank you for giving united states such a stellar review. Much appreciate your compliments for our client success team. We piece of work very difficult to make our customers successful. All-time, Sonya VP Marketing at Sendlane
Company size: 1 employee
Time used: Less than two years
Fantastic! Their support team is outstanding!
The automations are amazing! Very easy to set up and looks subsequently my customers automatically which leaves me free to do other things for my business.
The new plans are far too expensive and I may need to look at cheaper alternatives.
Hi there! Thanks and then much for taking the time to leave u.s. a 5 star review. Nosotros are happy to hear that you and your squad are using the Sendlane Automations to free upward time for other marketing efforts. I take received your feedback on the pricing update besides; we have non had to adjust our pricing for our customers in over ii years and it is our commitment to continue offer a best-in-class product at a competitive price for our customers. We appreciate your advocacy and look forrard to many more years of connected success together! If you lot'd like to discuss the pricing change farther, please reach out to me at jhall@sendlane.com or (858) 774-6116. Best, John Hall, Strategic Partner Managing director
Company size: 11-50 employees
Industry: Marketing and Advertising
Time used: More than 2 years
Review Source: Capterra
Nosotros accept constitute that Sendlane provides the best bang for the cadet and overflow of value for the price indicate. From the software to client support, Sendlane provides tremendous value and we're happy to provide a GREAT review for the tremendous value they continue to bring to the table.
Sendlane provides an arsenal of useful tools and service, far more than than whatever of the other platforms we've used in the space. The software is loaded with metrics that straight relate to the eComm business and assist us make better and smarter decisions around our automations / electronic mail follow upward sequences. The deliverability is OUTSTANDING and the service from their team is the fastest we've experienced...Ever.
Some of the previous metrics or features that were missing were chop-chop heard by the Sendlane team and implemented to improve our user experience - difficult to provide a downside when their team continues to accost and improve!
Ameliorate deliverability, response fourth dimension from the Sendlane team, and wildly more avant-garde automations.
Howdy Romano: So glad to hear that Sendlane provides great value to you and your team! And, thank you for taking the time to give us such a stellar review. Deeply appreciated on this end. Best, Sonya, VP Marketing
Company size: two-x employees
Time used: More than than 2 years
Review Source: Capterra
[SENSITIVE CONTENT Hidden] of Sendlane runs the company very well and you feel like you are apart of their family. Nearly chiefly they have a squad of experts to aid you with delivery, setting upwards campaigns, etc. They know what they are doing and we love Sendlane. Nosotros always get excited when a new feature comes out. Sendlane Always Delivers!
The 247 client support is top tier. Every time if there's an issue, their team is always on top of it. The breakdown of stats is very overnice and we love how helpful they are when it comes to making sure our delivery is 100%. The way we tin easily build out segments and create automated electronic mail campaigns is a true approval. When nosotros kickoff started, nosotros were completely new to email marketing. Now our team has learned a lot but about e-mail marketing just from using Sendlane alone.
Difficult to say considering every fourth dimension we transport a recommendation, their team gets that feature built out sooner or afterward.
Dearest Sendlane Customer: Thank you for taking the time to review our product and company. We appreciate your feedback and it means a lot that you are happy with all aspects of Sendlane. best, Sonya, VP Marketing
Company size: x,000+ employees
Manufacture: Marketing and Advertising
Time used: Less than 6 months
If yous are doing electronic mail campaigns, take a demo with Sendlane. They've been fantastic.
I've used Listrak for years and Sendlane pushed to go me over to their platform. After seeing their demo and their costs, it was an easy determination to modify over. Saving thousands of dollars a month, simply however have nonetheless ease of employ and automation perks!
Haven't found anything in the brusk time I've been with them. Customer service has been awesome.
Less expensive but still all the perks!
Saving thousands of dollars a month.
Hi Peter: And then glad you are with Sendlane! Give thanks you for taking the time to requite us a stellar review. Much appreciated past the team. Best, Sonya, VP Marketing
Company size: 2-x employees
Industry: Eastward-Learning
Time used: More than 2 years
Been with Sendlane for over 2 to 3 years now. One of the all-time deliverability for an ESP I find. I have referred Sendlane to many peers of the same industry and am very glad that all reviews were positive.
Sendlane is extremely versatile with expert quality delivery. Customer support is tiptop notch and the customization of partition are a cut above the rest of the competition.
Information technology used to be less pricey, but prices have gone upward as more features are added. You may non need some of the features, merely the prices are stock-still.
Unreasonable bans and poor customer support. Non much customization and segmentation available as well.
How-do-you-do Shawn: Thanks for beingness a long-term customer of Sendlane and taking the time to write this stellar review for u.s.a.. Happy to hear that you lot experience we have great customer focus. Please do not hesitate to reach out if you lot have feature requests. Best, Sonya, VP Marketing
Company size: 11-l employees
Time used: More than 2 years
Anytime we accept an event our account manager is on it with their developers. The User interface is very easy to comprehend even for those that are not an experienced deployer.
We would similar to see a rut map of clicks :)
Give thanks y'all for taking the time to review the Sendlane solution; we actually capeesh it. As well, it ever makes us happy to hear that our customer success team has been providing y'all with great support! We do have a comprehensive roadmap for the product based on customer feedback and we will have your suggestion into consideration. If you'd similar to hash out the futurity of Sendlane features, I'd be happy to conversation with you. You can achieve me at jhall@sendlane.com or (858) 774-6116. Best, John Hall, Strategic Partner Manager
Company size: ii-10 employees
Industry: Wellness, Health and Fettle
Fourth dimension used: Less than 6 months
The software is unproblematic and easy to apply (which is a huge plus for me considering I'thou not the most tech savy) and the customer service team has been higher up and beyond helpful.
Nothing so far, I'thou loving it! Thanks Sendlane. :)
My listing director prefers Sendlane and the customer service wasn't helpful at all.
Howdy Alexandra: Cheers for being.a top fan! We appreciate your review very much. Please do not hesitate to allow u.s. know if you need any help. Best, Sonya, VP Marketing
Company size: 11-fifty employees
Industry: Publishing
Fourth dimension used: Less than 12 months
Review Source: Capterra
I have worked with several email providers, what I like the best about working with them is the real person approach. Everyone is a skype call away. There are in that location to help, and the platform has been a joy to work with.
Its very easy to use and deploy electronic mail. My deployment team loves the simplistic design.
That's a tough one, whatever issues I have had with the software has been addressed by product dev or we constitute a solution.
How-do-you-do Mark: Thanks for taking the time to review the product and our customer success team. Nosotros capeesh all feedback. Please do not hesitate to allow u.s.a. if you need features that are non already in the product roadmap. Best, Sonya, VP Marketing
Visitor size: two-10 employees
Industry: E-Learning
Time used: More than than 2 years
GReat
Tons of features that are being updated constantly.
Not ever that intuitive to use. Software can exist a bit confusing at times.
Liked the platform improve than the others
Hi Josh, Cheers for taking the fourth dimension to review the Sendlane solution; we love the feedback! Also, information technology always makes us happy to hear that Sendlane customers are seeing the value in our features and the piece of work we put into optimizing Sendlane for customers, like yourself. If you'd similar to talk over how Sendlane could become more intuitive for you lot and your team, I'd be happy to chat with you. You tin can achieve me at jhall@sendlane.com or (858) 774-6116. Best, John Hall, Strategic Partner Manager
Jonathan
Verified reviewer
Company size: 11-fifty employees
Industry: Wellness, Wellness and Fitness
Fourth dimension used: Less than 12 months
Couldn't recommend it whatsoever more highly... exceptional customer support and care!
It's clear that this software was created by people who understand and care about effective email marketing for small to mid sized businesses
Disengage when editing automation needs to be improved asap.
Hi Jonathan: Thank you for taking the time to give Sendland such a stellar review. Much appreciated from the team. Best, Sonya, VP Marketing
Company size: 2-x employees
Time used: Less than 12 months
Overall, love using the Sendlane software for email campaigns.
Simple, easy to apply. Intuitive features and dashboard. Customer support is second to none. Always coming out with new helpful features.
Null as of yet . The customer support is also fast to resolve things whenever I accept encountered an issue.
Hullo there, Give thanks you for your review. We appreciate it very much. Delight do not hesitate to achieve out to us if you have any feature requests; nosotros are continuing to add value to the product. Best, Sonya Peila, VP of Marketing at Sendlane
Jess
Verified reviewer
Fourth dimension used: Less than 2 years
I found Sendlane to exist fairly uncomplicated to apply. The interface is pretty intuitive and making landing pages was pretty easy also. The landing pages are actually overnice looking.
At times the landing page software would freeze up/stop working suddenly and if I didn't salvage I'd have to get-go over...so there must be some bugs that need to exist worked out still.
Visitor size: ii-10 employees
Time used: Less than 6 months
Sendlane should be your goto electronic mail automation software if you are involved in the chapter marketing niche.
The ability to send emails to my list that become a high open rate.
Sendlane works well and I don't have any negative feedback
Visitor size: two-10 employees
Industry: Health, Wellness and Fitness
Time used: Less than 6 months
Neat center of the road product that will serve virtually people well.
Less features and deliverability options than companies similar MaroPost, simply the toll is lower, so that helps.
Hullo Jim, Thank you for your stellar review. We capeesh it very much. We are standing to add value to the product with new functionality and if you have feature requests, please do reach out to our Customer Success Squad. Best, Sonya Pelia VP of Marketing at Sendlane
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